FAQs’ for Merchants
HOW WILL I RECEIVE VALUE FOR PAYMENT(S) MADE?
Value is received instantly.
HOW WILL I KNOW THAT A TRANSACTION IS SUCCESSFUL?
A transaction notification alert will be sent to you (merchant) and your customer (buyer).
HOW WILL DISPUTED TRANSACTIONS BE RESOLVED ON THIS PLATFORM?
The Merchant or Buyer should contact their respective Banks to report the disputed transaction.
WHAT ARE THE CHARGES?
Refer to the table below.
Transaction Band |
New Merchant Fee |
N0 – N5,000 |
NO CHARGE |
N5,001 – N10,000 |
₦25 |
Above N10,000 |
₦50 |
HOW CAN I GET MORE INFORMATION ON MCASH?
Kindly visit http://www.zenithbank.com/mcash or contact our 24/7 interactive call center (Zenith direct) on 01-292-7000 to get more information.